Terms of Service
Terms and conditions for using our cybersecurity services.
Last updated: December 25, 2025
Acceptance of Terms
By accessing our website or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Services Description
MetaCache Cybersecurity provides threat intelligence, security investigations, and comprehensive security audit services. Specific service details are outlined in individual Statements of Work (SOW).
Service Engagement
All security services require:
- Signed Master Service Agreement (MSA) or Non-Disclosure Agreement (NDA)
- Detailed Statement of Work (SOW) defining scope and objectives
- Written authorization for any testing activities
- Compliance with applicable laws and regulations
Client Responsibilities
Clients must:
- Provide accurate information and access necessary for service delivery
- Ensure legal authority for requested services
- Implement recommended security measures in a timely manner
- Maintain confidentiality of our methodologies and findings
- Notify relevant parties of authorized testing activities
Scope Limitations
Our services are limited to:
- Assets and systems explicitly authorized in the SOW
- Testing methodologies agreed upon in advance
- Compliance with applicable legal and regulatory requirements
- Professional cybersecurity practices and industry standards
Confidentiality
We maintain strict confidentiality regarding all client information, findings, and methodologies. Both parties agree to protect confidential information under separate confidentiality agreements.
Liability and Disclaimers
Our liability is limited to the fees paid for services. We provide services "as is" and make no warranties regarding security completeness or future threat protection. Clients are responsible for implementing recommendations and maintaining ongoing security.
Intellectual Property
We retain ownership of our methodologies, tools, and know-how. Clients receive licenses to use deliverables for their internal security purposes. Custom tools or reports remain our intellectual property unless otherwise agreed.
Payment Terms
Payment terms are specified in individual SOWs. Generally:
- Payment is due within 30 days of invoice
- Expenses and costs are billed separately
- Late payments may result in service suspension
- Disputed charges must be raised within 30 days
Termination
Either party may terminate services with written notice. Termination does not relieve obligations regarding confidentiality, payment for services rendered, or return of confidential materials.
Force Majeure
Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or cyber attacks affecting our infrastructure.
Dispute Resolution
Disputes will be resolved through good faith negotiation. If unresolved, disputes may be submitted to binding arbitration under applicable arbitration rules.
Governing Law
These terms are governed by the laws of India. Any legal proceedings will be conducted in appropriate Indian courts with jurisdiction.
Modifications
We reserve the right to modify these terms with reasonable notice. Continued use of services constitutes acceptance of modified terms.
Severability
If any provision is found unenforceable, the remaining provisions continue in full force and effect.
Contact Information
Questions regarding these terms should be directed to:
MetaCache Cybersecurity
Email: [email protected]